Digital Trends

SysAid Help Desk and Asset Management 6.0

SysAid is a dynamic and highly intuitive software solution for the small to medium IT Helpdesk. It provides extensive Helpdesk, Knowledgebase, Asset Management, Monitoring, Reports and Analysis applications, in a simple, attractive and easy-to-use package. The software comes with standardized templates to help you get started right away, or fully customizable options to meet your day-to-day IT needs. SysAid software manages system vitals, by automatically scanning, listing and monitoring your organization's network (SNMP devices, hardware, software and change history) and raising early warning alerts (email, SMS). End users submit Helpdesk service requests via SysAid's intuitive End User Portal, while the SysAid Helpdesk enables you to predefine and apply automatic priority, escalation, re-routing and notification rules (email, SMS, service requests). Support your users anywhere around the world, via SysAid Remote Control. Additional ITIL Package (CDMB, Change Management and Problem Management), Task and Project, and Manager Dashboard modules are also available. SysAid also features an active online Community Forum, regular training programs, and is deployed in over 50,000 organizations in 120 countries around the world. SysAid software is completely free, without ads or trial periods, and takes just minutes to set up. Version 6.0 includes ITIL Package (CMDB, Problem Management, Change Management), SNMP, LDAP refresh, Service Request Quick Lists, Built-in best practice categories, improved Knowledgebase capabilities, and enhanced Self Service Portal options.SysAid 6.0 includes many new features and bug fixings. A major new feature is a totally revamped knowledge base that allows turning service requests into FAQs.